General Overview
At our company, we strive to ensure your utmost satisfaction with every purchase. However, we understand that sometimes expectations might not be fully met. Hence, we have established a clear and defined refund policy to assist you.
I. Damage Due to Shipping Mishandling:
- In the event that the product you receive has a damaged bottle with leakage due to improper handling during shipping upon arrival, we will provide a full refund. Therefore, please unpack the package as soon as possible and take photos for us.
II. Eligibility Criteria
- Product Condition: The product must be returned in its original, unused state with all packaging, accessories, and relevant documentation intact. This encompasses any tags, labels, or protective coverings that accompanied the item. In the event that the product has been used, damaged, or modified by the customer in any way that impacts its resale value or functionality, it may not be eligible for a full refund.
- Time Frame: You are required to submit your refund request within 7 days from the date of receiving the product. This allows us to handle your application promptly while also ensuring that the product remains in a condition suitable for reselling.
III. Refund Application Procedure
- Contact Customer Service: Reach out to our dedicated customer service team to initiate the refund process. You can do this via email or through the live chat function on our website.
- Provide Details: When contacting us, it is essential to provide your order number and a detailed and honest explanation of the reason for your refund request. This assists us in better understanding your situation and making an informed decision.
- Approval and Instructions: Once your request is reviewed and approved by our team, we will promptly provide you with clear instructions on how to return the product. This may include details about the shipping carrier to be used, the address to which the product should be sent, and any specific packaging requirements.
IV. Refund Processing Timeline
After we receive your returned product and conduct a comprehensive inspection to ensure it meets our eligibility criteria, we will process your refund within 7 business days. During this period, our team will work diligently to ensure that the refund is issued back to the original payment method used for your purchase.
After we receive your returned product and conduct a comprehensive inspection to ensure it meets our eligibility criteria, we will process your refund within 7 business days. During this period, our team will work diligently to ensure that the refund is issued back to the original payment method used for your purchase.
V. Shipping Costs and Responsibilities
- Return Shipping Costs: The customer is responsible for bearing the shipping costs associated with returning the product. We do not reimburse return shipping expenses. Nevertheless, we recommend that you choose a reliable shipping method with tracking capabilities to guarantee the safe and timely delivery of your return.
- Damage During Return Shipping: In the unfortunate event that the product is damaged during the return shipping process due to reasons beyond your control (such as improper handling by the shipping carrier), we will assess the damage and compensate you according to the original value of the product.
VI. Policy Updates and Communication
This refund policy is subject to change without prior notice. However, we are committed to keeping you informed of any updates or modifications. We reserve the right to make decisions on refund requests based on the specific circumstances of each case. If you have any questions, concerns, or require further clarification regarding our refund policy, please feel free to contact our customer service team at any time. We are always ready to assist you every step of the way.
This refund policy is subject to change without prior notice. However, we are committed to keeping you informed of any updates or modifications. We reserve the right to make decisions on refund requests based on the specific circumstances of each case. If you have any questions, concerns, or require further clarification regarding our refund policy, please feel free to contact our customer service team at any time. We are always ready to assist you every step of the way.